Example job roles: Technical Support Leader, Platform and Service Owner, Domain Service Lead, Senior Technical Lead
Level: SeniorÌý
Experiences
Activities and responsibilities likely to be required when working at this level
- Owning and maintaining vision for product or platform
- Budgetary responsibilities for operational and investment in product/platform team
- Aligning and contributing to organisational strategies
- Team management
- Negotiating and approving vendor service contracts and/or tenders
- Active engagement with a range of stakeholders at all levels (academic, professional services, and students)
- Team building and leadership
- Producing service strategies and policies
- Producing technical roadmaps
- Approving technical changes
- Service owner responsibility
- Contributing to other services
- Service management process design / continued maturity, governance
- Planning and delivery of training
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Deputising for senior colleagues
- Develop an awareness of financial responsibilities
- Supplier/vendor service management
Learning from othersÌýÌý
- Meeting stakeholders to respond to specific needs/requirements
- Providing outreach support
- Taking a more active role in a Community of Practice (CoP)
- Joining working groups and project boards
- Formal knowledge sharing
- Attending conferences
- Delivering presentations to a wider audience
Formal learning
- Management training (e.g. people management)
- ITIL training
- Agile Training
Transferable skills and competencies
¹û¶³Ó°Ôº uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.
Planning and organising
- Setting objectives
- Planning
- Managing time
- Managing resources
- Monitoring progress
Ìý
Working with people
- Understanding others
- Adapting to the team
- Building team spirit
- Recognising and rewarding contributions
- Listening
- Consulting others
- Communicating proactively
- Showing tolerance and consideration
- Showing empathy
- Supporting others
- Caring for others
- Developing and communicating self-knowledge and insight
Deciding and initiating action
- Making decisions
- Taking responsibility
- Acting with Confidence
- Acting on own initiative
- Taking action
- Taking calculated risks
¹û¶³Ó°Ôº Ways of Working
These describe expected behaviours in line with ¹û¶³Ó°Ôº culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.