Example job roles: This covers a broad range of roles delivering general administrative support which may provide a route into a PA or EA role
Level: Developing/SkilledÌý
Experiences
Activities and responsibilities likely to be required when working at this level
- General administration support and filing
- Acting as the first point of contact for and responding to routine enquiries byÌýe-mail, telephone or in person
- Additional responsibility,Ìýproactivity and knowledge may be required when acting on or referring complex problems to managers/colleaguesÌý
- A good level of attention to detail
- The ability to understand and interpret set guidelines and instructionsÌý
- Taking responsibility for high volume, sometimes repetitive tasksÌý
- Supporting colleagues’ work as part of a team; entering data accurately
*Roles within a medical/science and engineering settings could include additional duties such as; providing a service to laboratories on a day to day basis; awareness of health and safety issues.
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Familiarity with ¹û¶³Ó°Ôº regulations
- Relevant experience delivering customer service support
- An ability to work in other areas or teams
- Reviewing, advising on and improving processes and procedures
Learning from othersÌýÌý
- Work shadowing
- Joining a Community of Practice (CoP)
- Connecting with peers and colleagues from other teams and working collaboratively
- Mentoring or speaking to your manager and peers
- Observing good practice and implementing this in own workÌý
- Building an understanding of the Higher Education sector
Formal learning
- General MS Office, particularly OutlookÌý
- Word, Excel and PowerPoint
- Training on relevant ¹û¶³Ó°Ôº systems and data reporting.Ìý
- As applicable to the role, health and safety training (e.g. Fire Evacuation Marshal (FEM) Emergency First Aid at Work (EFAW) training)
- Finance and HR training
- Website content management training
*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.
Transferable skills and competencies
¹û¶³Ó°Ôº uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.
Relating and Networking
- Building rapport
- Networking
- Relating across levels
- Managing conflict
- Using humour
Writing and reporting
- Writing correctly
- Writing clearly and fluently
- Writing in an expressive and engaging style
- Targeting communication
Following instructions and procedures
- Following directions
- Following procedures
- Time keeping and attending
- Demonstrating commitment
- Showing awareness of safety issues
- Complying with legal obligations
Ìý
¹û¶³Ó°Ôº Ways of Working
These describe expected behaviours in line with ¹û¶³Ó°Ôº culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.