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¹û¶³Ó°Ôº Career Frameworks

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Internal communications - grade 5/6

Example job roles: Communications Assistant, Communications Officer

Level:Ìý ÌýÌýDeveloping/Skilled

Experiences

Activities and responsibilities likely to be required when working at this level

  • Draft copy, under the guidance of more senior comms staff
  • Assist with the production of newsletters
  • Write/draft copy
  • Update webpages and/or intranet
  • Using digital communication channels
  • Organise general team support

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Hone writing, and proofreading skills
  • proofreading sharing key messages on digital channels
  • Read and recall ¹û¶³Ó°Ôº values, brand, house style etc
  • Develop basic skills in design/graphics software e.g. Adobe or free online resources (dependent on channels)
  • Writing for the web/ different channels.

Learning from othersÌýÌý

  • Attend Community of Practice and Communications Forum sessions to learn from more experienced colleagues
  • Observe best digital practice across web
  • being proactive in seeking out opportunities to support comms across your area.

Formal learning

  • E-newsletter training session (external or internal provider)
  • Proofreading training
  • Website CMS training (internal ¹û¶³Ó°Ôº provider)
  • basic image editing in photoshop:Design/graphics software e.g. Adobe or free online resources (dependent on channels).

*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.

Transferable skills and competencies

¹û¶³Ó°Ôº uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Writing and reporting

  • Writing correctly.
  • Writing clearly and fluently.
  • Writing in an expressive and engaging style.
  • Targeting communication.

Following instructions and procedures

  • Following directions.
  • Following procedures.
  • Time keeping and attending.
  • Demonstrating commitment.
  • Showing awareness of safety issues.
  • Complying with legal obligations.

Developing results and setting customer expectations

  • Focusing on customer needs andÌýsatisfaction.
  • Setting high standards forÌýquality.
  • Monitoring and maintaining quality.
  • Working systematically.
  • Managing qualityÌýprocesses.
  • Maintaining productivity levels.
  • Driving projects to success.

¹û¶³Ó°Ôº Ways of Working

These describe expected behaviours in line with ¹û¶³Ó°Ôº culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý

“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.