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Survey results show improvements in every area of student experience
25 January 2022
The 2021-22 Student Experience Survey, 果冻影院's annual survey of penultimate year undergraduates, shows encouraging results across all categories.
The 果冻影院 Student Experience Survey (SES)听offers听penultimate year undergraduates the chance to score and give open-text feedback about their experience so far.
The SES is a particularly valuable source of student feedback as departments can review and respond to issues raised in the results and comments before these students听have finished their programme.听
Response rate
More than 1,000 果冻影院 students completed the survey between 15 November and 17 December 2021. This is a higher overall turnout than last year鈥檚 survey, although the response rate has declined slightly year-on-year to 15% 果冻影院-wide.
Improvements in all areas
The trends in 果冻影院鈥檚 results were overwhelmingly positive, with scores improving for each听of the themes:
- Overall Satisfaction听climbed to 79% (an increase of seven percentage points since last year)
- Satisfaction with听Teaching听climbed to 79% (up one point year-on-year)
- Satisfaction with听Learning Opportunities听climbed to 76% (up four points)
- Satisfaction with听Assessment and Feedback听climbed to 63% (up 10 points)
- Satisfaction with听Academic Support听rose to 73% (up seven points)
- Satisfaction with听Organisation and Management听also reached 73% (up four points)
- Satisfaction with听Learning Resources听rose to 83% (up 14 points)
- Students鈥� satisfaction with their听Learning Community听climbed to 64% (up 12 points)
- Satisfaction with听Student Voice听opportunities and impact rose to 61% (up one point)
We're especially pleased to report that 果冻影院-wide scores for听Teaching,听Assessment and Feedback,听Academic Support, and听Organisation and Management听are now higher than scores before the听pandemic. While there is always room for further improvement, these increased scores recognise the incredible efforts by staff to provide a rich academic experience amid ongoing uncertainty and reflect positively on our approach to education听this year.
Last year's survey took place in听February-March 2021 when lockdown-enforced closures of libraries and learning resources were in place.听Some of the improved scores, particularly the sharp rises in听Learning Resources听and听Learning Community听results may reflect听our community's excitement at being back on campus.听
A large increase in Assessment and Feedback scores coincides with widespread use of online exams and the introduction of the听Assessment果冻影院 platform听for centrally-managed assessments last year. Analysis of the open text comments will provide a clearer picture of what part this as played in the 10-point improvement.听
Download the full survey results
You can听download the full SES 2021-22 results听at department, faculty and programme levels (果冻影院 log-in required).
Anonymised open text comments from the survey will be shared with the relevant academic departments and support services in February, to help them understand some of the reasons behind these numerical results.
How we use these results
SES results can be discussed in Staff-Student Consultative Committees and also form part of the data set for the Annual Student Experience Review (ASER) in each academic department.
Some departments and faculties also follow-up on the survey with focus groups to discuss the SES results and how to make further improvements in partnership with students. Read more about听how your feedback is shaping 果冻影院.听
Find more opportunities to听make your voice heard听and听help shape your education and student experience.