¹û¶³Ó°Ôº

This year, student feedback has already led to the following outcomes:

1. More study spaces and extended library opening hoursÌý

You said

• You need more study spaces and want access toÌýÌýover the Christmas break.

We did

• ¹û¶³Ó°Ôº Estates, Library Services and ISD invested more than £1million toÌýincrease study space provision by 15%Ìýin 2016/17. 534 study spaces were opened across ¹û¶³Ó°Ôº Library Services, mostly in the summer months.Ìý

• TheÌýÌýwill stay open over the Christmas closure.

You said

• There are not enough study spaces in the lead up to exams.

We did

• ¹û¶³Ó°Ôº SSEES and IOE libraries will move to 24 hour opening from Easter and this will continue throughout the exam period.

• ¹û¶³Ó°Ôº Library Services will provide 10% more study space from the end of Second Term right through the 2017/18 main exam period. The space will be created by block-booking teaching spaces to provide hundreds of extra places each day, following a pilot last year.

2. Greater Lecturecast capability and increased access to laptops

You said

• Lecturecast more teaching spaces.

We did

• ISD expanded provision of Lecturecast to 50 new spaces during 2016/17.

• 50% of classes held in spaces which have Lecturecast available, are now being recorded.

• ISD continue to equip teaching rooms with Lecturecast capability and over the summer months the software was upgraded for better user experience.

You said

• There are issues with computer availability on campus.

We did

• ISD have installed 549 new computers, plus 60 additional laptops for loan.

• 125 PCs were replaced during 2016/17 and a further 150 will be replaced during 2017/18.Ìý

3. Enhanced mental health provisionÌý

You said

• I find it difficult to access mental health services and am put off because I think the waiting list is too long.

We did

• ¹û¶³Ó°Ôº Student Support and Wellbeing has improved access to immediate support throughÌýdaily drop-in sessionsÌýwith a team of mental health, disability and wellbeing advisers.

• A specialist adviser fromÌýRape Crisis now offers appointments on campusÌýfor female students affected by sexual violence, which can include discussion of psychological support.

• Improved communication of the psychological support services is available, withÌýupdated web pages, videos and theÌý‘Here to Support You’ guideÌýto ¹û¶³Ó°Ôº Student Support and Wellbeing.

4. Greater support for international students on arrival

You said

• I couldn’t attend the international student orientation, I feel that I missed important information.

We did

• IncreasedÌýÌýprovision, including live streaming for those who were unable to attend the talks and posting of the slides for students who wish to revisit any of the content.

• Creation of theÌýInternational Students’ GuideÌýto provide practical information for new international students in their first few weeks.

You said

• Registering with the police as an international student is confusing.

We did

• Organised appointments with theÌýÌýto facilitate the process of registering with the police.

5. Improved campus facilities and a new summer exam venue

You said

• Exams are held in multiple locations and in venues that are not suitable.

We did

• ¹û¶³Ó°Ôºâ€™s summer 2018Ìýexams are will be held at Excel London, in London’s Docklands. Exams will take place in a range of bright, calm, air-conditioned rooms. There are plenty of places to eat and extensive seating and study areas, as well as a prayer room and on-site first aid facilities.

You said

• We need better facilities on campus.

We did

• This summer we opened the refurbishedÌýWilkins terrace and Lower refectory. The Wilkins terrace is a flexible social and events space ready to be used by you. The terrace also opens up a new route linking the Gower Street and Gordon Street sides of the campus. The Refectory is the largest catering facility with 324 seats.Ìý

• This term we opened theÌý, which includes two 100-seat lecture theatres and two 50-seat lecture theatres.

• Over the summer ¹û¶³Ó°Ôº Estates refurbished the toilets in the Wilkins building.

For further information or questions, please contact student.engagement@ucl.ac.uk