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Information about Student Operations, including our broad responsibilities and contact details for each of our teams. This information is intended for use by 果冻影院 staff.
We are responsible for policy and operations relating to records management for taught and research students, examinations and assessments, timetabling, statutory reporting, Portico governance and training, student data quality and curriculum information management.
. Student queries must be submitted through ask果冻影院.听
Find out more about a specific area:
- Exams and assessments
- Portico Governance
- Research Degrees
- Student Data
- Student Records
- Student Lifecycle
- Timetabling Services
- Current student digital product team
- Coming soon:听Student Data Quality and听Curriculum Information Management
Exams and assessements听team
Responsibilities include:
- Examination timetable production
- Examination proforma exercise
- Examination paper production
- Examination venue bookings and operation
- Engagement and training of invigilation staff
- Overseas examination matters
- Examination adjustments
Telephone:听+44 (0)203 1089 744 (Int: 59744)
Staff Emails:听
- examinations@ucl.ac.uk听(for staff only) - For听examinations operational matters and data issues in WISEflow
- assessment-advisory@ucl.ac.uk听(for staff only) - To contact the Digital Assessment Advisors for guidance and training on digital assessment platforms
- assessment@ucl.ac.uk听(for staff only) - To contact the ISD Assessment and Feedback Product Team
Current taught students听should log an enquiry via ask果冻影院
Location:听Floor 3, Bidborough House. (and varying operational venues throughout the year)
Portico Governance team
Responsibilities include:
- Promote operational excellence in the use of Portico
- Enable and support听ISD and business users with听the annual Portico/SITS upgrade and other matters affecting the Portico service
- Bi-annual publication of the Module Catalogue
- Enable and support continuous improvement initiatives in partnership with Product Teams and business stakeholders
- Provision of听support and guidance on data quality matters, bulk data processes and reference data maintenance
- Design and delivery of core training sessions and materials for Portico eVision and SITS client users
- Creation and听maintenance of听directories of Portico functionality for听various audiences
- Development and maintenance听of a repository of Portico data management policies and procedures
Email:听porticogovernance@ucl.ac.uk
Location:听Floor 4, Bidborough House
Research Degrees team
Responsibilities include:
- On-line (pre-/re-)enrolment for new and continuing research students
- Research degree examination entries, thesis submission and dispatch
- Interruptions, withdrawals, suspensions of regulations, and other related tasks
- Nomination, appointment and payment of Examiners for research degrees and specialist doctorate programmes
- Publication of awards and production of degree certificates听(research programmes)
Telephone:听+44 (0)20听3108 6955 (Int: 56955)
Location:听Floor 4, Bidborough House
Email(s):听
- researchdegrees@ucl.ac.uk听(for staff only)
For听research听programme and examination entry matters
听 - Current research students should log an enquiry via ask果冻影院
听
Student Data team
Responsibilities include:
- provide student-related data for annual monitoring, internal quality review and external returns such as research council submissions and accreditation
- maintain structures and entities within Portico, such as department, programme, route and JACS coding
- maintain听data quality to allow the statutory returns to be produced effectively
- co-ordinate 果冻影院鈥檚 internal student load exercise to inform the allocation of resource and meet statutory requirements in these areas
Email:听studentdata@ucl.ac.uk
Location:听Floor 3, Bidborough House.听
Student Records team
Responsibilities include:
- In-person enrolment for new students
- On-line (pre-/re-)enrolment for new, continuing and distance learning students
- Student module selection
- Module approval and amendment by teaching/parent departments
- Interruptions, withdrawals, deferred assessments, programme transfers, and other related tasks
- Co-ordination of module result entry, student progression, and creation of awards on Portico
- Publication of official results and awards to students (taught programmes)
- Degree certificates and academic transcripts (for current and former students)
- The Higher Education Achievement Report [HEAR]
- Co-ordination of affiliate and intercollegiate student matters
- Verification of 18+ Transport for London oyster card applications
Telephone:听+44 (0)20 7679 4126 (Int: 34126)
Email(s):听
- examboards@ucl.ac.uk听(for staff only)
For听undergraduate and postgraduate taught听programme related matters
- hear@ucl.ac.uk听(for staff only)
For听HEAR听related enquiries
- transcripts@ucl.ac.uk听(for students only)
For queries related to听on-line transcript orders听only
- studentrecords@ucl.ac.uk听(for former students only)
For听former students听who do not have access to ask果冻影院听with queries for the Student Records team
- Current taught students should log an enquiry via ask果冻影院
Student Lifecycle team
Responsibilities include:
- support the set up and maintenance of core records in Portico (SITS)
- ensure that programme and module data is current and complies with Academic Regulations
- organise and deliver training and briefing opportunities for departmental staff using Portico functionality
- provide advice and support for new processes around the student lifecycle
Email:听lifecycle@ucl.ac.uk听
Timetabling Services听
Students with timetable enquiries are advised to contact their department's teaching and learning administration in the first instance.听
- Coordination of the 果冻影院 teaching timetable production cycle (policy and process)
- Guidance on timetable structures and best practice
- Guidance on 果冻影院 spaces (including space availability for teaching events)
- Timetabling applications access, training, guidance, support and enhancement (in conjunction with ISD colleagues)
- Allocation of centrally bookable spaces to teaching events in CMIS
- Publication of staff and student online timetables (in conjunction with departmental timetabling colleagues)
- Maintenance of timetabling data, including data validation (in conjunction with departmental timetabling colleagues)
Tel:听+44 (0)20 3108 7576 (Int: 57576)
Email:听timetabling@ucl.ac.uk
Location:听Floor 4, Bidborough House
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