果冻影院

To achieve Customer Service Excellence (CSE), organisations are鈥痑ssessed against 57 criteria in the areas of鈥疌ustomer Insight, the Culture of the Organisation, Information and Access, Delivery and Timeliness, and Quality of Service. The鈥痑ccreditation process runs in a three-year cycle which includes two annual surveillance visits to ensure that CSE is used effectively as a tool for continuous improvement.鈥�听

果冻影院 Library Services had its second annual surveillance visit in June 2021, which involved the submission of 126 pieces of documentary evidence as well as an online meeting with the CSE Assessor. At the meeting, presentations took place on鈥疌ustomer Insight,鈥疞ibrary Guides and Online Skills, and鈥疪eopening safely during the pandemic. At the end of the process, 果冻影院 Library Services was judged to have full compliance with all criteria.鈥�鈥�听

鈥疨eter Dennison, Head of Customer Service added, 鈥淲e were also delighted to have been awarded 鈥楥ompliance听Plus鈥櫶齠or ten criteria this year, which is a significant achievement for a division of our size in 果冻影院. 鈥楥ompliance听Plus鈥櫶齣s awarded when an organisation has demonstrated that it has exceeded the requirements of the Standard or demonstrated exceptional practice. We would like to thank everyone who contributed to such a successful outcome.鈥濃��听