Choosing an acceptable password

If you鈥檝e navigated your way to this page, it鈥檚 probably because you鈥檙e having difficulty听choosing a password that the system will accept. Don鈥檛 worry it鈥檚 not impossible!

Here are some tips to help you choose an acceptable password.

Get the most from your password

Set a strong password using between 10-30 characters. The stronger the password听is, the longer you can keep it. You also听need to include 3 out of the following:

Lowercase characters
Uppercase characters
Numbers
Symbols, i.e.听! % ^ * ( ) _ + - = " ` ; < > , ? 鈦� $ & [ ] { }

You cannot use the following symbols:听~ :听| 拢 \

Avoid accented characters, characters from non-English scripts, Emoji, etc.听

Your password cannot contain your user ID, forename or surname, and you cannot use a password you have previously used.

狈辞迟别:听If you are using some older 果冻影院 systems,听your password should additionally NOT use: the @ (at) symbol or start with either a space or " (double quote).听

Tip

If you're having trouble thinking of a password, try taking three words and separating them with a number and a symbol (from the acceptable character list above). This will hopefully give you a password that's easy to remember, quick to type and strong enough to give you a reasonable time between password resets.

MyAccount error messages

If your existing password doesn鈥檛 match, or the new password isn鈥檛 typed in exactly the way same both times,听you will see an error message. Similarly, if your password isn鈥檛 strong enough, you will not be able to submit it.听Your password must be at least of 'Medium' strength. 'Weak'听password strengths are not accepted.
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If your password is based on a word that is likely to appear in a dictionary, you will receive an error message, and听you will have to choose a different one. Need help choosing a password? Find out how to choose an听acceptable password.
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Sometimes passwords will seem to be accepted but will not work on all systems - this will usually be because听of a character in your password that鈥檚 not supported by some older systems. If this happens, try resetting your听password again making sure that you don鈥檛 include accented or unusual characters.