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IT essentials for new students
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The essentials
Work through our essentials list first. This will get you up and running - and save time later.
- Your 果冻影院 user ID
Your user ID is your key to accessing your computer account (such as your email) and other 果冻影院 systems and resources.
Your user ID is made up of seven characters. For example: ucaaxxx.
Can I change my user ID?
Your user ID is unique to you and cannot be changed.
Find out more on our User IDs and Passwords page.
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- Your 果冻影院 password
Along with your user ID, you will also need your 果冻影院听password to access 果冻影院 systems. You should have set a password yourself, as part of your pre-enrolment. 听
How to change your password
If you can鈥檛 remember your password, or need to change it, go to (you're going to need your mobile or your personal email address, so make sure听that you have it to hand).听
Find out more on our User IDs and Passwords page.
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- Connect to Wi-Fi
果冻影院's Wi-Fi service is called eduroam.
To connect:
1.听Go to the (CAT).
2. Download the eduroam installer for your device.
2) Use the CAT and follow the on screen instructions听to get your device ready for eduroam听
If you need further assistance, view our how-to guide on connecting to eduroam.
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- Connect to email听
The easiest and quickest way to check your email and calendar is via Outlook Web Access (OWA).
What鈥檚 my email address?
You have a friendly email alias, usually in a format such as: firstname.surname.20@ucl.ac.uk. An email from postmaster@ucl.ac.uk will be sent to your 果冻影院 email with details of your alias.听This is what you should use for sending and receiving email. But don鈥檛 worry if someone does send an email to your 鈥�userID@ucl.ac.uk鈥� address, it will end up in your Inbox too!听 听
Find out more on our Email and Calendar听page.
- Connect to printers
果冻影院's print, copy and scan service is called Print@果冻影院.听
You receive free credit
You receive 拢12 free credit to get you started. After that you will need to top up online. 听
How to use the printers
To print from one of the following computer services, simply select the print-ucl queue.
- Desktop@果冻影院
- Desktop@果冻影院 Anywhere听
If you are using your own computer, you will need to add the print queue to your machine. 听
Find out more on our Getting Started with Print@果冻影院听page.
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- Stay secure online
Never give your password to anyone else. Guard it as you would your bank PIN.
果冻影院 will never ask you for your password. Please ignore such requests and report them to the IT Services Desk. 听
Multi-Factor Authentication
Multi-factor Authentication (MFA) is a process that adds a second layer of verification to your 果冻影院 account when you sign in. This should be familiar for anyone using online banking and many other accounts for other online services (such as Google, Facebook, Apple, etc.). All 果冻影院 staff and students are required to register for this service for access to 果冻影院 systems.
Information Security Awareness course
Do you know your ransomware from your spyware? Your firewall from your phishing? Learn more about how to stay secure online: take our free online security course.听
Find out more on our Stay Secure web page.
Using your own computer
Find out how to connect to IT services, using your own device.
- Technical requirements for studying at 果冻影院
There are a few standard technical things that we would recommend so you are able to听access IT and digital resources at 果冻影院.
It is also important, especially at this time of remote working, to make sure that your workspace is set up in the best possible way.
Find out more on our Technical requirements听web page.听
- Connect to 果冻影院 systems and resources using your own computer
Do you need access to software that you are using on your course? Use Desktop@果冻影院 Anywhere.听
This service gives you free access to听software and resources that you would normally use in the student computer workrooms and in your lessons. You can use Desktop@果冻影院 Anywhere - anywhere! Whether you鈥檙e in a cafe, on campus, or back at home in your Halls. Also, there鈥檚 no need to download the software you want to use on your own computer, saving you space.
How to access Desktop@果冻影院 Anywhere
For full features, you will need to install a piece of software called Citrix Workspace on your computer before you can access Desktop@果冻影院 Anywhere.
There is also a 鈥榣ight鈥� version is accessible via a browser, but for the best experience, we recommend that you download Citrix Workspace. 听
Find out more on our Desktop@果冻影院 Anywhere听page.
- Where to save your work/how to access files听
All student have access to Microsoft鈥檚 OneDrive听(part of Office 365) for file storage (100Gb). OneDrive is also useful if you want to collaborate on documents or to share files too large to send by email. See the 'Access Software' section (below) for details on how to access Office 365 and OneDrive.
Find out听more on our Filestore@果冻影院听page.
- Download software
Download teaching and learning software
From 果冻影院鈥檚 Software Database, you can download, free of charge, software such as SPSS and Matlab, ArcGIS, on your own computer.
Download free anti-virus software
It is very important that you keep your device secure and up-to-date. To help with this, 果冻影院 also provides free anti-virus software from the Software Database.
Office 365
You can also download Office 365 at no cost. Office includes the latest version of Word, Excel, PowerPoint, OneNote, and more. See the 'Access Software' section听(below) for more details.
Find out more on our Software for Students page.
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Computers on campus
- Using computers in the workrooms
The computers in the workrooms are called Desktop@果冻影院.
When you use Desktop@果冻影院, you have access to a vast range of teaching, learning and research software and resources using the Apps Anywhere service.
Find our more on our Computers on Campus听page.
- Borrow a laptop
Laptop loans is a service that provides you with a short term loan of a laptop, free of charge.
Where to borrow a laptop?
Laptops can be borrowed from some Library sites on a short term basis.
Find out more on our Laptop Loan page.
Access software
Find out about the 果冻影院 Go! app and how you can access Office 365.
- Download the 果冻影院 Go听app
One-tap access to your timetable, email, the library and our learning environment (Moodle). Take a virtual tour. Discover what's on and how to get there. Opt-in to notifications about topics you find interesting. Get alerts about things you need to know. Get the most from your time at 果冻影院. Get 果冻影院 Go
How to access the 果冻影院 Go! app
Download via your mobile app store.
Find out more on our 果冻影院 Go! web page
- Access Office 365
Office 365 has a suite of apps that you can use for free. The apps are accessible from your email account (Outlook Web Access). These include:
- Word
- Excel
- PowerPoint etc.
- OneDrive
- Teams (see below)
- OneNote and much more
You can also download these apps on to your own computer and up to five devices.听听
Find out more on our Office 365 page.
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- Access Microsoft Teams
Microsoft Teams is a platform that allows you to have ongoing chat based conversations, video meetings and voice calls. You can also share files, edit documents, manage projects and much more.
Why might I need to use Teams?
Your course supervisor may schedule meetings and calls via Teams. You might also use Teams to work collaboratively with others, on a group project for example.听
Find out more on our Microsoft Teams Page.
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- Access Zoom Enterprise
Zoom Enterprise is a platform that allows you to host and join video meetings and webinars.
Why might I need to use Zoom Enterprise?
Your lecturer may schedule lectures or seminars using Zoom. You can access these online if you are not on campus.
Find out more on our .
Study support
Learn how you can use IT to support your studies. Develop your IT skills with a vast range of online learning materials.
- Digital Education
To learn more about any of the technologies below听.
Moodle
Moodle provides access to your teaching content, online resources, and activities for all your 果冻影院 modules. In some cases, Moodle can be used to complete tasks, watch your lecture content and recordings via Lecturecast and complete assessments. 鈥�
While the vast majority of teaching will take place on campus, Zoom and Teams may also be used occasionally for online meetings.
Help and Support for Moodle and other digital tools can be found on the . 听听
- Digital Assessment
To learn more about any of the technologies below, sign up to the
Assessment果冻影院 听
Assessment果冻影院 is a new assessment platform at 果冻影院. You may be asked to submit exams and other assessments on Assessment果冻影院. It also uses Turnitin to check your work for plagiarism. Feedback, including provisional grades, can be returned on the same page you submitted from. Final grades are released on the student records platform, Portico. 听Moodle quiz/exam听
A Moodle quiz/exam is an activity carried out on Moodle. It can consist of multiple-choice questions, short answer questions and more. It may be used in both summative (credit-bearing) or formative assessments in your modules to test your subject knowledge and skills.听Moodle assignments听
Students will often be asked to submit assignments on Moodle. Feedback is commonly returned on Moodle, on the same page you submitted from.听Turnitin听
Turnitin scans a student鈥檚 assignment and compares it against other student assignments and a database of academic papers and websites. It helps students check they have referenced correctly and is used by staff to check for plagiarism.听Help and support for Digital Assessment can be found on the .
- Digital skills development
IT training
Visit our training pages to view our range of courses and learning materials. We also run a drop-in service for individual help with IT skills.
LinkedIn Learning
A vast library of over 13,000 video tutorials. Courses cover a wide range of topics and can help you with study skills, learning new software, personal development and much more. 听
Watch a video guide on Gaining Skills with LinkedIn Learning:
Find out more on our Digital Skills Development page.
- DigiLearn Online video library
A library of online videos covering 果冻影院 IT essentials. Topics including remote connectivity, data storage essentials, Microsoft Office 365 applications, and much more.
Get help
Need some support? No problem. Find out the different ways to get in touch with us.
Get help
Contact the IT Services Desk
Face-to-face support for听IT Services Desk is available at a number of locations. or you can get in contact with us online via MyServices, online chat, email or pick up the phone. View our听Help & Support pages.
Try our how-to guides
Search from the help categories or use the search bar to find what you're looking for.
Get help from the Digital Accessibility Hub
The Digital Accessibility Hub is equipped with an up-to-date range of software and technology, designed for students with disabilities. Face-to-face support will be dependant on government guidance and staff availability. See Digital Accessibility Hub page for more information.