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Feedback and Complaints

This section guides you through the process of sharing feedback聽about your experience as a research聽student and understanding the procedures for addressing complaints.

Feedback

Research Student Representatives

果冻影院 gathers feedback聽from students through a system of student academic representatives, working in collaboration with our Students' Union.

Each department appoints Research Student Representatives to represent each distinct community of research students. These representatives can raise concerns and provide feedback聽through local Staff-Student Consultative Committees.

Student representatives also sit on Faculty committees, 果冻影院's Research Degrees Committee. and the Academic Board, ensuring your representation at all levels of the university.

For more information on Academic Student Representatives, including contact information for Research Student Representatives in your area and information on their roles and involvement opportunities, visit the .

Postgraduate Research Experience Survey (PRES)

The Postgraduate Research Experience Survey (PRES) is a national survey conducted聽by institutions across the UK and globally. 果冻影院 participates in PRES every other year.

The survey provides our research student聽community with an opportunity to share feedback聽on their experience. The results serve several purposes:

  1. Compare our performance with other institutions
  2. Evaluate student satisfaction across different Departments and Faculties at 果冻影院 to identify areas for improvement
  3. Make changes that will improve what we do in future and to keep doing the things that you value
  4. Enhance the experience of students like you in the future

We take PRES feedback聽very seriously and expect Departments and Faculties to address any identified issues.

As a thank you for our students time, we plant聽a tree for every 10 students who participated in the survey via the World Land Trust' Plant a Tree聽Programme. View the聽official certificate from PRES 2023.聽Each department also聽receive聽an individual e-certificate聽of the total number of trees planted by their students.

果冻影院 PRES Results聽2023

The 聽which includes a more detailed breakdown including by question, by department or faculty, and by demographic聽is open to everyone with Tableau access,聽but tends to be restricted to staff. To request access, please use the

The 果冻影院 level results can be viewed publically for every year that we have participated:

Complaints

If you encounter an issue that has not been resolved with your supervisory team and/or PGR administrator, we recommend taking聽these steps:

  1. Speak to Your Departmental Graduate Tutor: Your first step should be to have an informal discussion with your . They may be able to resolve the issue to your satisfaction without the need for a formal complaint. If you are unable聽and/or feel uncomfortable talking to your Departmental Graduate Tutor about the issue, you can contact your Faculty Graduate Tutor听颈苍蝉迟别补诲.
  2. Formal Student Complaints Procedure: If you cannot resolve your issue informally, 果冻影院 has a formal students complaints procedure in place.聽One these pages, you will find the necessary complaint聽form, details about the overall procedure, rules governing complaints at 果冻影院, and information about the team responsible for handling complaints.

If you do wish to make a complaint, we also recommend reading the relevant sections in the 果冻影院 Academic Manual.听听