¹û¶³Ó°Ôº

Experiences

Activities and responsibilities likely to be required when working at this level

• Lead the development and delivery of fair and consistent student support services
• Engage proactively and empathetically with the student population to ensure that student needs are fully understood and responded to
• Liaising with wider communities (at ¹û¶³Ó°Ôº and external organisations and partners) to best understand and service their needs
• Consistently champion and support student wellbeing through understanding and deploying optimal strategies and approaches
• Using initiative to anticipate and resolve issues, referring only the more complex or those requiring policy decisions
• Recognising opportunities for improvements and following through with implementation
• Taking line management responsibility, including facilitating development needs for staff
• Ensuring that practices around compliance, information provision and advice/guidance are fully up to date and communicated effectively
• Keeping well-informed and responding to wider UK and international context (e.g. impact of Office for Students)
• Monitoring data to identify and respond to trends and patterns relating to student needs and perspectives (e.g. internal surveys)
• Supporting others to respond to sensitive information with emotional intelligence
• Promoting self-management and self-care in relation to dealing with potentially distressing situations or information.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Develop a deeper understanding of student needs (e.g. volunteering at Open Days, talking to prospective parents and students)
• Initiate projects, and discussions to further continuous improvement

Learning from othersÌýÌý

• Actively participate in internal and external professional networks, making connections, contributing to and learning about wider best practice
• Attending conferences
• Stay up to date with student news and social media platforms.

Formal learning

• ‘Practitioners’ at this level will be expected hold and maintain appropriate professional qualifications (e.g. British Association for Counselling
  and Psychotherapy (BACP)
• Maintain professional qualifications; attend management/leadership training

*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.

Transferable skills and competencies

¹û¶³Ó°Ôº uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Persuading and influencing

• Making an impact.
• Shaping conversations.
• Appealing to emotions.
• Promoting ideas.
• Negotiating and gaining agreement.
• Dealing with political issues.

Adapting and responding to change

• Adapting.
• Accepting new ideas.
• Adapting interpersonal style.
• Showing cross-cultural awareness.
• Dealing with ambiguity.

Leading and supervising

• Providing direction and co-ordinating action.
• Supervising and monitoring behaviour.
• Coaching.
• Delegating.
• Empowering staff.
• Motivating others.
• Developing staff.
• Identifying and recruiting talent.

¹û¶³Ó°Ôº Ways of Working

These describe expected behaviours in line with ¹û¶³Ó°Ôº culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý