¹û¶³Ó°Ôº

Experiences

Activities and responsibilities likely to be required when working at this level

• Coordinating an area or process that supports the student lifecycle, providing technical expertise on records, regulations and the external context
• Thorough understanding of regulation and legislation within and outside of ¹û¶³Ó°Ôº, and being able to apply and communicate appropriately
• Commitment and contribution to continuous process improvement
• Dealing with complex and sensitive student and applicant cases, identifying any wider issues that need further referral
• Point of contact for departments and external organisations
• Drafting and cascading communications on a variety of subjects (e.g. individual students, programmes and wider procedures)
• Contributing to drafting and designing procedures and policies
• Planning and managing day to day work of a team or area, anticipating issues and monitoring progress against the set plan
• Can includeÌýproviding line management/supervisory support for team or service area, acting as a point of escalation
• Building and maintaining relationships with ¹û¶³Ó°Ôº colleagues and external stakeholders, sharing good practice and enable smooth running of your areas of responsibility
• Ensuring the quality of the service being delivered and adherence to best practice.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Gain detailed knowledge of student record systems.
• Take on projects that develop your negotiation and people management skills.
• Make positive suggestions to contribute to continuous improvement.

Learning from othersÌýÌý

• Attend user-group and forums to expand knowledge of the sector and current issues.
• Meet with peers to share best practice.
• Volunteer to attend seminars where the opportunity arises
• Consider a secondment or job shadowing to gain broader experience.

Formal learning

• Develop analysis and data manipulation skills supported by advanced knowledge of excel packages and reporting.
• Attend management training or review opportunities on LinkedIn Learning
• Become a skilled user of the specialist database tools which support student support and success (e.g. Portico).

*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.

Transferable skills and competencies

¹û¶³Ó°Ôº uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Leading and supervising

• Providing direction and co-ordinating action.
• Supervising and monitoring behaviour.
• Coaching.
• Delegating.
• Empowering staff.
• Motivating others.
• Developing staff.
• Identifying and recruiting talent.

Analysing

• Analysing and evaluating information.
• Testing assumptions and investigating.
• Producing solutions.
• Making judgements.
• Demonstrating systems thinking.

Adapting and responding to change

• Adapting.
• Accepting new ideas.
• Adapting interpersonal style.
• Showing cross-cultural awareness.
• Dealing with ambiguity.

¹û¶³Ó°Ôº Ways of Working

These describe expected behaviours in line with ¹û¶³Ó°Ôº culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý