¹û¶³Ó°Ôº

Experiences

Activities and responsibilities likely to be required when working at this level

• Building surveys to understand engagement levels using questions provided.
• Coordinating activities relating to on-boarding and training according to an agreed policy.
• Managing an allocated budget.
• Communication and publicity for engagement activities e.g. creating and writing communication plans.
• Networking across the organisation to understand best practice and to understand what is going on ‘on the ground’.
• Interpret and advise on policies (e.g. work life balance).
• Translating and promoting the policies relating to employee engagement into simple communications to clearly demonstrate how they contribute to the benefits of working at ¹û¶³Ó°Ôº.
• Developing engagement activities that explicitly include marginalised/minority staff groups.
• Advising managers on how to improve engagement in problematic areas.
• Implementing strategies to ensure the workplace is a fair and inclusive environment.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Get some preliminary understanding on how to design effective questions for surveys.
• Gain experience in working with communication planners.
• Understanding the value of the individual elements they entail get involved in projects or working groups outside of your department/area.
• Build experience in reviewing and improving or developing key engagement processes (e.g. induction).
• Gain experience comparing and contrasting survey results by protected characteristics.

Learning from othersÌýÌý

• Ask a colleague to talk you through budget management in your area; gain some experience of activity in this area, through job shadowing and mentoring.
• Join a Community of Practice.
• Find opportunities to provide advice regarding policy or guidelines to others.

Formal learning

• Seek out advanced excel training (either classroom or online – LinkedIn Learning and ¹û¶³Ó°Ôº Finance bite size).
• Consider CIPD (Chartered Institute of Personnel and Development) / ACAS (Advisory, Conciliation and Arbitration Service) training.
• Seek out presentation skills training.

*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.

Transferable skills and competencies

¹û¶³Ó°Ôº uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Developing results and setting customer expectations

• Focusing on customer needs andÌýsatisfaction.
• Setting high standards forÌýquality.
• Monitoring and maintaining quality.
• Working systematically.
• Managing qualityÌýprocesses.
• Maintaining productivity levels.
• Driving projects to success.

Relating and networking

• Building rapport.
• Networking.
• Relating across levels.
• Managing conflict.
• Using humour.

Planning and organising

• Setting objectives.
• Planning.
• Managing time.
• Managing resources.
• Monitoring progress.

¹û¶³Ó°Ôº Ways of Working

These describe expected behaviours in line with ¹û¶³Ó°Ôº culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý