Complaints

Whilst we hope you are happy with our service, if you become unhappy with our service please speak to us so that we can do our best to resolve the issue. 聽You can request a copy of our complaints procedure at any time by requesting this from our Clinic Coordinator, Jennifer Akinola. 聽The person responsible for investigating complaints is Rachel Knowles, our Director. Where the complaint relates to Rachel Knowles, the person responsible for investigating the complaint will be Thul Khan, our housing solicitor.

Although 果冻影院 iLAC and 果冻影院 are not regulated by the SRA, the solicitors we employ are individually regulated by the SRA. If we are unable to resolve your complaint and it relates to the work of one of our solicitors, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. You can find out more about their service by visiting and their contact details are as follows: Legal Ombudsman, PO Box 6806,Wolverhampton, WV1 9WJ Tel: 0300 555 0333 Email: enquiries@legalombudsman.org.uk